Why Apple Rules

First Name : Chase
Last Name : Sanborn
Product : iTunes Store
Issue : While watching a rented movie, it stopped repeatedly to load
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Dear Chase,
Greetings from iTunes Store Customer Support. My name is Abijeet and I am glad to help.
I am sorry to hear that you were unable to watch the movie that you had rented from the iTunes Store. I know it is of significant concern and I am glad to assist you with this.
Chase, I would like to help you with this, but I could not locate the purchase based on the information you provided. Please respond and include your purchase’s order number in your reply.
You can find your order numbers on your email receipts and in your Purchase History. If you need to review your Purchase History, follow the steps in this article:
http://support.apple.com/kb/HT2727
Thank you for your patience and understanding. We appreciate your business and look forward to your reply.
Happy Holidays!
Sincerely,
Abijeet
iTunes Store Customer Support
Please Note: I work between 09.30 PM to 06.30 AM with Wednesday and Thursday Off.
Thank you for allowing me the opportunity to assist you.
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Hello Abijeet,
The movie, ‘The Help’ shows in my ‘Latest Purchases’ history. The order number is JK4D7FGB.
Thank you for assisting.
Chase
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Dear Chase,
Its Abijeet here again from the iTunes Store Customer Support. I hope you had a great day so far.
Thank you for replying.
Chase, I’m sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can’t say when or if the issue will be resolved. Please try again in a few weeks.
I have reversed the charge for “The Help”. In five to seven business days, a credit of 5.99 CAD should be posted to the credit card that appears on the receipt for that purchase.
I apologize for any inconvenience this may have caused you and thank you for being an iTunes Store customer. If you have any further inquiries, please do not hesitate to reply to this email. I will be happy to help in any way I can.
Happy Holidays!
Sincerely,
Abijeet
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From: Chase Sanborn
Thank you, Abijeet.
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Dear Chase,
This is Abijeet here again from the iTunes Store Customer Support.
You’re welcome.
Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store.
You are a valued iTunes Store customer, and your satisfaction is of the utmost importance.
Happy Holidays!
Sincerely,
Abijeet